Analyst (Non-Voice)

Job description

Analyst (Non-Voice) Lucknow, Uttar Pradesh Job Summary Business Unit: Insurance BPO – Life & Pension Services Shift: UK / European Business Hours Employment Type: Full‑time Role Overview We are seeking a detail-oriented and proactive Executive to support our Life & Pension operations within a global Insurance BPO environment. The role requires strong communication skills, the ability to understand and adhere to service level expectations, and a high degree of adaptability while working with international stakeholders across the UK and Europe. Key Responsibilities Key Responsibilities • Process a variety of Life & Pension service requests , adhering to defined SOPs and quality standards. • Interpret and update policy-related information with accuracy while ensuring compliance with regulatory guidelines. • Work within established SLA and KPI frameworks , ensuring timely completion of tasks and proactive escalation of risks or delays. • Communicate effectively—verbally and in writing—with internal teams and UK/European counterparts. • Utilize workflow management tools, tracking transactions through to completion. • Participate in audits, reviews, and process‑improvement initiatives. • Adapt quickly to business changes, volume fluctuations, and new processes in a dynamic operational environment. Required Skills & Qualifications • Basic to good proficiency in reading and writing English , including comprehension of business communication. • Graduate in any discipline (preferably Commerce, Business, or related fields). • Strong attention to detail and ability to follow process guidelines. • Understanding of Service Level Agreements (SLAs) , quality metrics, and productivity standards. • Ability to work in a fast‑paced and dynamic delivery environment. • Good analytical mindset and willingness to learn domain-specific knowledge. • Proficiency in MS Office (Outlook, Excel, Word). Skill Requirements Preferred Experience • 2–4 years of experience in Insurance BPO , particularly Life & Pension operations (e.g., policy servicing, claims, customer updates, benefit administration). • Exposure to UK/Europe processes or projects involving global stakeholders. Key Competencies • Customer-Centric Mindset • Problem‑Solving Ability • Process Orientation • Adaptability & Learning Agility • Team Collaboration • Time Management Other Requirements