Architect - GenAI/VA Tech Lead

Job description

Overview A ServiceNow Developer is responsible for designing, developing, and maintaining solutions on the ServiceNow platform to enable enterprise service management and enhance user experience. Responsibilities • Translate business requirements into scalable technical solutions through analysis, design, and development • Develop and configure ServiceNow components (business rules, client scripts, UI actions, workflows, catalog items) • Build integrations with internal and external systems using REST/SOAP APIs • Perform testing, validation, and deployment across environments ensuring solution quality • Contribute to platform upgrades, release management, and continuous improvement initiatives • Collaborate with stakeholders, architects, and cross-functional teams to deliver business value Qualifications • Strong development experience in JavaScript, HTML/CSS, and web technologies • Deep understanding of ServiceNow modules (NowAssist, ITSM, ITOM, ITBM, DevOps, SecOps, etc.) • Experience with workflows, Flow Designer, and Service Catalog development • Knowledge of ITIL processes and agile delivery methodologies • Integration design and enterprise system experience