Area Head - Gold Loan

Job description

Job Requirements About the role • Role / Job Title: Area Head – Gold Loan • Business: Retail Banking • Function / Department: Gold Loan Job Purpose The role entails scaling up the business and distribution of Gold‑Loan lending for a designated area by delivering banking needs to customers in the most cost‑efficient and technology‑effective manner. The incumbent will collaborate closely with the Retail team – Product, Operations, Retail Liability, IT – to provide a seamless and fulfilling customer experience and ensure IDFC First becomes the primary bank for all banking needs. Roles & Responsibilities Key / Primary Responsibilities • Identify branches and potential locations for Gold‑Loan business based on market surveys, competition mapping (NBFCs & banks) and volume analysis. • Increase distribution channels by identifying non‑branch avenues for Gold‑Loan sales. • Achieve a minimum Gold‑Loan productivity of ₹40 lacs per month on new business and ensure 80 % re‑generation on eligible customers. • Recruit dedicated manpower (Gold‑Loan Officers / Territory Managers) to drive customer acquisition. • Grow the AUM base for Gold‑Loan solutions while meeting revenue, cost, profitability and portfolio‑quality targets. • Collaborate with the Business‑Loan Product Head to offer best‑in‑class funding/multifunding solutions and appropriately incentivise key DSTs. • Ensure timely renewals of Gold‑Loan customers to retain the existing client base. • Maintain strong relationships with valuers and valuation agencies. • Train Gold‑Loan officers on fraud prevention and related controls. • Design a fulfilling customer journey that leads to customer delight and positions IDFC First as the banking partner of choice. • Ensure successful adoption of internal compliance and regulatory frameworks across the business. Secondary Responsibilities • Recommend process changes to improve service efficiency and quality across the assigned area. • Propose improvements to processes and policies across Retail Banking to drive operational efficiencies and high‑quality customer service. • Leverage in‑house synergies through collaboration with internal stakeholders. Managerial & Leadership Responsibilities • Attract and retain best‑in‑class talent for key roles in the reporting structure. • Build, motivate and retain the team while maintaining controlled attrition. Education Graduate Degree – Any Post‑Graduate Degree • Any Experience • Years of Experience: 5 to 8 years • Industry: BFSI Key Success Metrics • Increased profitability • Growth in Assets Under Management (AUM) • Improvement in portfolio quality • Higher total number of customers • Increase in customer acquisitions