Area Head - JLG

Job description

Job Requirements Role/ Job Title : Area Head - JLG Function/ Department: JLG Job Purpose: 'Ensuring high class portfolio quality by maintaining collections efficiency with consistent growth in portfolio along with maintaining high compliance standard Roles & Responsibilities: ' • Primarily responsible for sales and collections of JLG product. • Maintaining high class Collections efficiency across buckets as desired by the bank. Current bucket collections to be above 99.5% • NTB acquisition of customers with retention of existing customers • Constant growth in the portfolio by increasing number of customers and consistently delivering desired disbursal amount. • High compliance standards with continuous portfolio checks. Ensuring minimum governance issues and process lapses • Ensuring best customer service with minimum/zero escalations • Driving digital initiatives within the product. Secondary Responsibilities: ' • Share best practices and competitive intelligence with other regions and clusters to foster knowledge exchange and consistent performance. • Uphold high ethical standards and ensure adherence to all statutory and regulatory guidelines. • Drive livelihood development and community upliftment initiatives, aligning with the bank’s broader social responsibility goals. • Empower team by offering continuous training, coaching, and mentorship to enhance productivity and service quality. Qualifications: Graduate Years of Experience: 5 – 10 years of relevant experience.