Assistant Manager - Billing & Dispute Resolution

Job description

KEY RESPONSIBILITIES: • To ensure timely invoicing and submission of invoices as per clients required format. • To ensure that the Invoicing SOPs are in place along with the invoice submission requirements for all clients. • To provide timely resolution to clients corresponding to billing disputes raised by them. • To focus on automation of manual tasks and increase the billing efficiency & accuracy. • To build in a logical approach for resolving the source of billing issues and streamline the process. • To streamline the end to end invoicing process for faster realization of invoices. • Responsible for managing & coordination with billing, collections, dispute resolution and tax teams and internal stakeholders for the information. • Ability to resolve statutory audit, internal audit and tax audit queries • Assisting team members in training and knowledge enhancement EXPERIENCE : • Hands on experience working in the logistics/D2C/Ecommerce domain is a huge plus. • Extensive experience in a fast- paced environment having handled scale & complexity would be ideal to succeed in this role. FUNCTIONAL SKILLS: • Proficient in Microsoft Excel, Power point, Word. • Excellent communication & Writing skills. • Good Acumen in Analytic and Logical skills BEHAVIOURAL SKILLS: • Uncompromising integrity and work ethic. • Ability to execute under tight deadlines. • Outstanding communication, leadership and interpersonal skills with the ability to work effectively with people at all levels of the organization.