Assistant Manager Global WFM

Job description

## **About Sagility** Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. The Workforce Planner will be responsible to assist in the building of a forecasting and workforce model that will build a competency around forecasting demand and translating that demand into necessary workforce supply for long / medium and short term. This will include managing a capacity planning model that performs sensitivity analysis on historical data to compare staffing levels and build supply scenarios to meet future demand in a predictive manner. She/he will participate in developing a long-range strategy for the function to address future needs with data models, data consumption tools, predictive modeling, and emerging technologies. In addition, she/he will have accountability for supporting the design, development and interpretation of workforce reports and dashboards including identifying key trends, opportunities, and problem areas. **Job title:** Assistant Manager Global WFM **Job Description:** **Education:** Any Graduation or Diploma **Experience:** 7-8 years of experience in workforce analytics, planning, forecasting, and/or workforce management with a large global call center. **Roles & Responsibilities:** - Serve as a subject matter expert on the identification and interpretation of trends and insights with respect to the overall operational effectiveness of the business with respect to workforce planning. - Develop actionable, proactive metrics that drive forecasting capabilities and strategic insights. - Perform statistical analyses and forecasting techniques and glean critical insights and trends. - Design reports, scorecards, dashboards and ad hoc analysis that deliver workforce insights and KPIs. - Present relevant data trends and analysis findings in clear, succinct reports to key stakeholders and demonstrate the implications of those trends on the business. - Effectively manage internal & external relationships with HR Business partners, as well as Finance and Operations management and act as a credible and consultative partner who understands both business objectives and HR strategies. - Highlight key organization trends and collaborate with leadership and business partners to identify causes, costs and potential interventions/solutions. - Lead and mentor multiple teams lead by one or more Assistant Managers or Deputy Managers. - Effectively coach and mentor the team of planners and schedulers within your span. - Strategic Thinker who constantly looks for areas of development to improve revenue, reduce cost and strongly influence the account P&L. - Ability to work closely with finance team by providing timely and accurate information for financial forecasting and budget creation. **Skills**: - Excellent communication skills, including ability to write concise technical docs and present ideas. - Excellent Analytical and Organizational skills - Ability to work with cross functional teams - Above average knowledge of Microsoft Excel **Location:** BLR, Surya Wave BuildingIndia