Assistant Manager - Operations

Job description

Location: Bangalore (Hybrid) Grade: F1 Designation: Assistant Manager - Operations Process: Renovo Number of Positions: 01 Minimum Criteria • All F1 and F2 grade employees can apply. It will be a lateral movement for F1 grade employees and vertical movement for F2 grade employees. • Applicants should have completed a minimum tenure of 18 months in the organization and 12 months in their current role as on 01st June 2026. • Performance rating of CME or above in the last two appraisals. • No documented disciplinary issues/PIP in the last 6 months. • Overall, 5+ years of experience in Mortgage Servicing and 3 years of experience in Escrow Analysis are mandatory. Role & Responsibilities • Lead, mentor, and manage associates and Team Leaders across Escrow processes and Loss Mitigation, ensuring delivery of SLA, quality, productivity, and compliance objectives. • Drive a high‑performance culture through coaching, performance reviews, and structured development plans. • Ensure accurate and timely management of work queues, workflows, production metrics, and capacity planning. • Establish and maintain robust operational hygiene, including audit readiness, timely reporting, documentation discipline, and adherence to SOPs. • Implement strong governance frameworks, including daily huddles, performance dashboards, RCA/CAPA routines, and risk‑control mechanisms. • Identify and execute process improvements, automation opportunities, and standardization across Escrow and Loss Mitigation operations. • Build lasting, trust‑based relationships with customers and partners to drive operational success and long‑term collaboration. • Collaborate with internal functions (Training, Quality, Compliance, WFM, Technology) to ensure stable operations and seamless transitions. • Provide data‑driven insights and recommendations to clients and senior leadership to improve operational outcomes. • Promote a culture of continuous improvement by encouraging and facilitating the identification of process improvement opportunities across the organization. Educational/Professional Qualifications • A bachelor’s degree is required. • 5+ years of US Mortgage Servicing experience, with at least 3 years in team leadership and people manager role & Escrow experience. • Experience managing Escrow and/or Loss Mitigation teams is essential. • Flexibility to support night shifts, extended hours, and weekend work as business needs dictate. Required Skills & Competencies • In‑depth knowledge of US Mortgage Servicing, specifically Escrow operations. • Strong understanding of RESPA regulations, tax/insurance handling, escrow analysis cycles, and investor/agency guidelines. • Excellent stakeholder management and client‑facing communication skills. • Advanced analytical and decision‑making ability to review data, diagnose issues, and drive improvements. • Ability to build trust and credibility with clients through consistent performance and proactive engagement. • Ability to enforce governance, operational discipline, and compliance across teams. • Ability to manage multiple priorities under tight deadlines in a fast‑paced, compliance‑driven environment. • Ability to coach, influence, and develop leaders for scale and future responsibilities. Selection Procedure • HR Screening • Personal Interview Application Process & Timelines Last date to apply on the job posting is 11 th June 2026 PS: Strictly no extension allowed on Timelines Important Note • The candidate should inform their immediate supervisor and Please apply only if the candidate can be released, and manager approval for the release is required before submitting the application. • The selected candidates must be released with immediate effect from the date of the announcement of the results.