Associate - Customer Support

Job description

**Key Responsibilities** - Handle inbound and outbound customer calls as per defined support processes. - Provide accurate and timely resolution to client queries and concerns over voice interactions. - Build strong client relationships through clear, professional, and empathetic communication. - Manage escalations and ensure effective issue resolution within defined timelines. - Coordinate with internal teams for smooth resolution of client concerns. - Maintain accurate records of customer interactions and follow-ups. - Adhere to defined quality, productivity, and service level standards. **Required Qualifications & Skills** - Graduate in any discipline. - 13 years of experience in Customer Support / Customer Service (Voice Process). - Excellent verbal communication skills with strong customer handling abilities. - Hands-on experience in handling voice interactions and customer queries. - Ability to manage difficult conversations and escalations professionally. - Strong problem-solving and coordination skills. - Experience in Logistics, Supply Chain, or E-commerce industry is an added advantage. - Must be willing to relocate to North Goa or be a native/resident of Goa.