Associate - Customer Support

Job description

Key Responsibilities • Handle inbound and outbound customer calls as per defined support processes. • Provide accurate and timely resolution to client queries and concerns over voice interactions. • Build strong client relationships through clear, professional, and empathetic communication. • Manage escalations and ensure effective issue resolution within defined timelines. • Coordinate with internal teams for smooth resolution of client concerns. • Maintain accurate records of customer interactions and follow-ups. • Adhere to defined quality, productivity, and service level standards. Required Qualifications & Skills • Graduate in any discipline. • 13 years of experience in Customer Support / Customer Service (Voice Process). • Excellent verbal communication skills with strong customer handling abilities. • Hands-on experience in handling voice interactions and customer queries. • Ability to manage difficult conversations and escalations professionally. • Strong problem-solving and coordination skills. • Experience in Logistics, Supply Chain, or E-commerce industry is an added advantage. • Must be willing to relocate to North Goa or be a native/resident of Goa.