Associate - Customer Support

Job description

19-08-2026 Job\\_333 Mumbai, Maharashtra, India Job Description 02 The Opportunity Product Support at LeadSquared is not a call centre. It is a critical, high-impact role that sits at the intersection of technology, customer relationships, and product improvement. You are the expert customers turn to when it matters most — and your ability to solve, communicate, and empathise directly shapes their experience with LeadSquared. We are looking for people who love making customers successful — who feel the customer's pain, own the problem, and don't rest until it's resolved. 03 ️ What You'll Do • Take full ownership of customer issues — from the first touchpoint to complete resolution • Diagnose, troubleshoot, and resolve technical issues across the LeadSquared platform with speed and precision • Ask sharp, targeted questions to get to the root cause — fast • Guide customers through solutions via phone, email, and chat with patience and clarity • Deliver resolution within SLA timelines — every time, without exception • Work closely with engineering and product teams to surface bugs, patterns, and improvement opportunities • Manage and exceed customer expectations — turn every support interaction into a trust-building moment • Contribute to the knowledge base — write clear technical articles, scripts, and diagnostic guides • Support customer onboarding — deliver product training (web and in-person) for admins and end users 04 ✅ Must Have • 1+ years of experience in product/technical support for a web-based SaaS platform • Strong troubleshooting ability — you can diagnose complex issues systematically and efficiently • Solid understanding of APIs, Webhooks, and Connectors • Excellent written and verbal communication — clear, empathetic, and professional • Experience working with North American and/or Indian enterprise customers • Ability to work in a 24/7 shift environment Good to Have • Working knowledge of at least one programming language — PHP, Java, or Python • Experience with CRM or marketing automation platforms • Ability to create proof-of-concept solutions, sample scripts, and diagnostic tools Job Snapshot Updated Date 19-08-2026 Job ID Job\\_333 Sub Function/POD Customer Support Business Partners Location Mumbai, Maharashtra, India Experience 0 - 1 Years Employee Type Full Time