Associate Director

Job description

Job Description – AD/D-Strategy & Operations About Us Battery Smart is India’s largest and fastest-growing battery-swapping network for electric two and three-wheelers.Founded in 2019 and launched in 2020, we are transforming electric mobility by making it accessible, economical, and scalable through a partner-led model. Today, we power the journeys of 1 lac+ drivers daily across 1,600+ swap stations in India. Role Overview We are looking for a seasoned operations leader to take ownership of our PAN-India partner relationship managementfunction. This role is responsible for the full post-onboarding lifecycle of 1,500+ franchise partner stations and 80+ B2B fleet clients, managing a 30-member team and driving partner economics, collections, compliance, and retention. Key Responsibilities • Partner Lifecycle Ownership: Own the end-to-end partner lifecycle post-onboarding across 1,500+ stations-including relationship management, grievance resolution, terminations, and revenue-share collections. • B2B Fleet Client Management: Manage full lifecycle of 80+ B2B fleet clients covering billing, collections, and client servicing. • Revenue & Collections • Contract Renewals: Lead contract renewal cycles across the partner network • Compliance & Asset Recovery • Growth Initiatives: Identify and launch partner-led growth programs that improve partner earnings, reduce manual workload, and drive new user acquisition. • Cross-Functional Collaboration: Work closely with city operations, finance, legal, product, and business development teams to align partner operations with company-wide goals. What You Will Need ● 8+ years of experience in operations, partner/channel management, or supply-side roles in high-growth startups or scale-ups (EV/mobility, logistics, e-commerce, or marketplace businesses preferred). ● Proven track record of owning P&L at a national scale with direct budget accountability ● Experience managing large distributed teams (30+ members) across multiple geographies. ● Strong background in partner/franchisee lifecycle management-onboarding, retention, renewals,compliance, and exits. ● Hands-on experience with collections, revenue-share models, and partner economics. ● Comfortable working with legal processes ● Strong analytical skills-ability to use data to drive partner performance, identify at-risk accounts ● Excellent stakeholder management and communication skills across functions (finance, legal, product, city ops). Why Battery Smart • Work on real-world impact problems accelerating EV adoption in India • Build products used daily by drivers and partners across multiple cities • Opportunity to own systems at scale from day one • High ownership, fast execution, and strong learning environment