Associate General Manager - Business

Job description

**Detailed Responsibilities-** - Be in charge of making every designer successful, and every client gets the best experience. - This role thrives on sales & revenue targets - you will lead the team's effort to achieve the sales target. - Prospect relentlessly to build pipeline and build strong relationships with prospects. - Own the experience we give every prospective customer from the first time they interact with us. - Develop and execute a strategic plan for the showroom / offline business unit and document and distribute competitive information. - You will lead/coach/mentor your unit of designers. Enabling the team to perform, grow and flourish is a direct indication of the effort you have built-in. Any improvements with this team will be attributed to your achievement. - Design Output- - NPS / Net Promoter Score - This score indicates our promise to the customer. - You will be responsible for ensuring that our NPS score is constantly 9/10 (on a 10-point scale). - Predictability in the collection target of the unit - you will be responsible for the number and the projects which are pushed into production. Since this is linked to our collections, there is a bonus on the Business Manager to help us reach our target numbers. - As one of the leaders of your showroom, you will need to ensure undiluted customer experience across the different stages of the project/customer interface - You will work with the central design team to bring in insights from the client/designer meetings and suggest process improvements/product improvements. - You will coordinate with different teams for ensuring customer deliverables are effectively communicated and met - People / Team Management - Hire and developing a great talent is an integral part of this role. This leadership role will include constantly coaching/mentoring internal team, reiterating HomeLane values across the team **Expertise and Qualifications-** • Graduate / Postgraduate • Excellent verbal and written communications skills • Strong listening and presentation skills • Exposure to have built teams is an advantage • Ability to multitask, prioritize, and manage time effectively • The work location will be a showroom • Saturdays & Sundays will be working • Mondays will be weekly off