Associate Process Manager

Job description

**Job Description** We are seeking a highly skilled Dynatrace Specialist to take ownership of the observability, performance monitoring, and diagnostics of large-scale Oracle Integration Cloud (OIC) ecosystem. You will be responsible for integrating Dynatrace with OIC, setting up end-to-end tracing, defining service-level objectives (SLOs), and utilizing AI-driven insights to proactively optimize integration performance. You will lead observability improvements, optimize monitoring coverage, and provide actionable insights to reduce key KPI’s MTTD/MTTI/MTTR across ecosystems. **Dynatrace SME Roles and Responsibilities:** - Observability Implementation: Design and implement Dynatrace monitoring across a complex OIC environment, integrating REST/SOAP APIs, file-based interfaces, and scheduled orchestrations. - OIC-Dynatrace Integration: Leverage ActiveGates and specialized extensions to ingest OIC metrics, logs, and traces into Dynatrace. - End-to-End Tracing: Configure PurePath technology to trace transaction flows between Oracle Fusion Cloud, on-premises systems, and external applications via OIC. - Proactive Alerting & AI: Set up Davis AI-driven alerting and anomaly detection to detect performance bottlenecks or integration failures before they impact business users. - Dashboard Creation & Reporting: Create custom, high-level executive dashboards and detailed technical dashboards for OIC flow performance, lookup table latency, and error rates. - Root Cause Analysis (RCA): Perform deep dive analysis on failed OIC instances, analyzing HTTP status codes, payload data, and connection faults. - Operational Excellence: Perform monitoring compliance audits, optimizing monitoring configurations, and ensuring adherence to best practices for system reliability. - Collaboration: Act as a liaison between the OIC development teams and infrastructure teams to resolve recurring issues and ensure long-term fixes **Technical and Functional Skills:** - Dynatrace Expertise: Proven experience with Dynatrace setup, ActiveGate management, Extensions 2.0, Smartscape, and Davis AI. - Oracle Integration Cloud (OIC): Strong understanding of OIC components: App Driven Orchestration, Scheduled, File-Based, REST/SOAP, and Adapter configurations. - API & Data Protocols: In-depth knowledge of REST, SOAP, JSON, XML, and XSLT.