Base Manager - Kolkata

Job description

Job Responsibilities • Ensure smooth working of cabin crew operations and effective Base Administration. • Ensure Cabin Crew deliver on board safe, efficient, and superlative service experience to all Passengers. • Review performance and mentor, coach & motivate the Base Team and crew and foster an efficient working environment. • Always uphold company image and value systems and ensure quality standards are met. • Ensure cabin crew are conversant and compliant with DGCA regulations, company SOPs, grooming, and discipline standards. • Report all safety and service-related concerns to VP – Inflight Services and General Manager – Inflight Services. • Liaise with departments like Catering, OCC, Airport Services, and Cabin Appearance to ensure 100% OTP from IFS. • Resolve conflicts and provide coaching and counseling to crew on performance and service issues. • Ensure adequate manning levels and represent IFS in cabin crew recruitment drives. • Monitor crew performance through briefings, audits, and submit comprehensive reports. • Maintain effective base administration and ensure all records and data are up to date • Coordinate with rostering for unplanned flights and ensure smooth operation of special flights. • Review flight reports and escalate critical concerns for resolution. • Operate flights in exigency or as required. Skills And Knowledge • Counselling, coaching, and influencing • Problem solving and troubleshooting • Team management and leadership skills • Communication skills • Personal credibility • Knowledge of Airline Operations and Inflight Services • Understanding of DGCA standards and practices • Knowledge of aircraft type, specifications, and operations • Record keeping and report writing • Administrative skills • Computer skills Position Reports to: General Manager – Inflight Services Position Supervises : Team of 4-5 Assistant Base Managers / Base Admin and Cabin Crew Location: Kolkata Airport Employment Type: Full-time, on the rolls of SNV Aviation. Travel Requirement: Domestic and international travel required; irregular hours and duty coverage expected due to the nature of the role.