Branch Head - Mumbai-Western Line

Job description

Roles & Responsibilities Branch Manager We are looking for a dynamic and experienced professional to lead the overall functioning of our branch, with a strong background in sales, operations, and team management. Key Responsibilities: • Business Target Achievement: Responsible for meeting and exceeding branch business targets across products and services. • Regulatory Compliance: Ensure strict adherence to all regulatory guidelines including KYC, AML, and CFT at all times. • Cost Management: Monitor and control branch expenses to maintain profitability and operational efficiency. • Customer Service Excellence: Deliver superior customer service by understanding client needs and offering suitable financial solutions. • Sales & Business Development: Drive new business opportunities across retail and institutional segments; develop and manage sales channels. • Team Leadership: Build, train, and motivate a high-performing team to achieve branch goals and maintain high engagement levels. • Process Adherence: Ensure all systems and processes laid down by senior management are followed diligently. • Training & Development: Ensure staff is well-trained on bank products and sales processes for consistent performance. • Audit & Compliance: Handle internal and external audits, inspections, and ensure full compliance with regulatory and organizational standards. Preferred Candidate Profile • Minimum 8 years of banking experience, with proven expertise in managing a bank branch. • 5+ years in a leadership role, with a strong track record of driving profitability and team performance. • Candidates with MBA, CAIIB, JAIIB, or other relevant banking qualifications will be preferred. • Strong communication, leadership, interpersonal, and customer service skills. • Result-oriented with a proactive approach to problem-solving and decision-making. • Knowledge of local geography and language will be an added advantage.