Branch Operations Executive

Job description

**jobDescription** **Operational Matrix - Service Delivery & Productivity:** - **Ensure process are followed as per rolled out SOP.** - **Discrepancy Management across LOBs** - **TAT adherence for inward and policy issuance** - **Ensure Productivity (capacity utilization) to be 100 PERCENT** - **Quality control** **Audit, Compliance & Controllership:** - **Satisfactory Audit score for the branch.** - **Banking Control and Reconciliation closure** - **Petty Cash management** - **Process billing for local vendors** - **Cover Note Management** - **AML guidelines are adhered to** - **All the compliance and audit registers are maintained as per process** - **Thirty Party cheque process to be followed as per SOP** **Customer Centricity:** - **Effective resolution of customer queries received by the branch** - **Pre-Inspection** **Ease of doing business:** - **Own the branch Sales support and effective coordination with the central team. To be responsible for all the branch activities** - **Through Understanding of the Products, Processes and Systems.** **Ensure process changes are effectively shared and discussed with other stakeholders in the branch** - **IMD connect/visit** - **Timely Archival** **Project and Initiatives:** - **Cross sell / Upsell - To take the initiative help to add the bottom line as well top line too through walk-in customer, known sources.** - **Renewal Management - Ensure the Ops code renewal retention** - **IMD / Sales team Training - Organize training on regular intervals for our process and system updates and UW guidelines** - **Initiatives closure - Need to identify the process / system improvement and deliver through the i Think platform till closure** - **Capacity Utilization - Effectively manage the ops resources and organize the load sharing management.** - **UAT Feedback - Timely deliver the UAT feedbacks.**