Branch Operations Executive

Job description

jobDescription Operational Matrix - Service Delivery & Productivity: • Ensure process are followed as per rolled out SOP. • Discrepancy Management across LOBs • TAT adherence for inward and policy issuance • Ensure Productivity (capacity utilization) to be 100 PERCENT • Quality control Audit, Compliance & Controllership: • Satisfactory Audit score for the branch. • Banking Control and Reconciliation closure • Petty Cash management • Process billing for local vendors • Cover Note Management • AML guidelines are adhered to • All the compliance and audit registers are maintained as per process • Thirty Party cheque process to be followed as per SOP Customer Centricity: • Effective resolution of customer queries received by the branch • Pre-Inspection Ease of doing business: • Own the branch Sales support and effective coordination with the central team. To be responsible for all the branch activities • Through Understanding of the Products, Processes and Systems. Ensure process changes are effectively shared and discussed with other stakeholders in the branch • IMD connect/visit • Timely Archival Project and Initiatives: • Cross sell / Upsell - To take the initiative help to add the bottom line as well top line too through walk-in customer, known sources. • Renewal Management - Ensure the Ops code renewal retention • IMD / Sales team Training - Organize training on regular intervals for our process and system updates and UW guidelines • Initiatives closure - Need to identify the process / system improvement and deliver through the i Think platform till closure • Capacity Utilization - Effectively manage the ops resources and organize the load sharing management. • UAT Feedback - Timely deliver the UAT feedbacks.