Branch Service Incharge- Hisar

Job description

• Administer and perform all activities in line with the company procedures regarding service department. • Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures. • Maintain inventory of spare parts for service Centre. • Developed new business and maintain long term relationship for future business prospects • Leading training and motivating team ensuring optimum performance. • Motivating & Keeping the team spirit high ensuring minimum attrition. • Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures. • Manage customer complaints and ensure the TAT targets at all the branch levels. • Ensure the service SLAS and KPIs are met as per the business requirement. • Warranty Analysis of the products and failure Mode Analysis for feedback to factory to factory and technical team for product improvements.