Business IT officer

Job description

Job Title Business IT Officer Location Mumbai (with travel as required) Frequency of Travel Moderate Team Size Will build and lead a team (Business Analysts, Product Specialists, Automation Leads, Data Migration Specialists) Experience 12+ Years in Business/IT/Product/Transformation roles Designation Business IT Officer Compensation Competitive — basis experience and fitment Academic Qualifications • Bachelor's Degree in Engineering, Information Technology, or Computer Science • MBA in Operations, Product Management, or Project Management will be preferred • Certifications in Product Management, Project Management, Agile, Scrum, Automation, or Digital Transformation will be an added advantage Role Summary The Business IT Officer works closely with business leaders and the CTO organization to define technology solution roadmaps, prioritize application feature / technology delivery initiatives, optimize operational processes, and ensure technology investments deliver measurable business outcomes. The ideal candidate combines deep technology knowledge and a solid understanding of software product development lifecycles, enterprise architecture principles, and data-driven decision-making. Evaluating existing platform landscape, determining what can be enhanced versus what needs to be rebuilt, and ultimately driving the creation of a unified, scalable technology solution is the primary KRA. The role will own the full lifecycle from business perspective — from requirement gathering and vendor/IT coordination, to platform build, data migration, team building, and adoption. This is a high-impact, high-ownership role for someone who thrives at the intersection of business operations and technology, and who has the vision and execution ability to build something from the ground up. Key Responsibilities Business and Technology Alignment • Act as the primary liaison between business stakeholders and technology teams. • Understand business strategy, objectives, capabilities, and operating models. • Translate business requirements into technology initiatives, product features, and architectural requirements. • Facilitate alignment between business priorities and technology roadmaps. • Drive business capability mapping and process optimization initiatives. Business Architecture and Solution Design • Develop and maintain business capability models and business architecture artifacts. • Analyze business processes and identify opportunities for automation, digitization, and optimization. • Translate business architecture into: • Technology architecture requirements • Data architecture requirements • Integration requirements • Application architecture requirements • Create the requirement specifications and work with the technology teams from the CTO organization on the new feature development / customizations. • Act as the key stakeholder from the business on the technology architecture decisions. Platformization and Consolidation • Conduct a thorough audit of all existing internal tools from a platformization perspective, breaking the silos and optimizing the use of various tools (addressing integration gaps, redundancies, and scalability limitations) • Work with the CTO to define a clear technology and product roadmap: determine what to retain, what to enhance, and what to rebuild into a unified platform • Drive the vision of a single integrated platform where all tools communicate seamlessly and processes run with minimal manual intervention Platform Development & Enhancement • Lead the development of new features, tools, and integrations — including AI layers, • Drive platform testing, UAT, implementation, change management, and user adoption across all teams • Ensure all platforms are scalable, secure, and built for future growth Data Migration • Own the end-to-end data migration strategy when moving from existing tools to new or enhanced platforms • Ensure data integrity, accuracy, and zero loss during any system transitions • Coordinate with IT teams and vendors to execute migration in a phased, risk-controlled manner Team Building & Leadership • Build and lead a high-performing team comprising Business Analysts, Product Specialists, Automation Leads, and Data Migration Specialists • Set clear goals, manage delivery timelines, and foster a culture of ownership and continuous improvement within the team Vendor & Stakeholder Management • Evaluate, onboard, and manage external technology vendors, product partners, and implementation teams • Provide regular updates to leadership on project progress, risks, and milestones Essential Attributes • Strong ownership mindset , treats the platform as a product, not a project • Ability to work across both business and technology functions with equal comfort • Proven experience in building, transforming, or scaling platforms from fragmented setups into mature, business-critical systems • Strong analytical and problem-solving skills with the ability to translate complexity into clarity • Excellent stakeholder management — ability to engage leadership, ops teams, IT, and vendors simultaneously • High degree of accountability, self-motivation, and drive to deliver in an ambiguous, fast-paced environment Desired Attributes • Exposure to AI, automation, and digital transformation technologies • Familiarity with tools such as ATS platforms, HRMS, payroll systems, or ERP environments • Understanding of data privacy, compliance, and security standards in technology deployments