CCE/ Gold Appraiser - Vesu

Job description

Customer Care Executive (CCE) - Gold Loan Division Roles & responsibilities • Handle walk-in customers and assist them with gold loan products. • Explain loan terms, interest rates, and repayment procedures to customers. • Perform KYC verification and ensure proper documentation. • Maintain strong follow-up with customers for loan renewals and repayments. • Manage customer queries, complaints, and service requests efficiently. • Support branch operations including vault management (as needed). • Coordinate with the sales team for lead conversion and customer engagement. • Actively cross-sell health insurance and business loan products to eligible customers. • Achieve assigned sales targets for third-party products as per company norms. • Ensure accurate data entry and reporting of cross-sell activities. Gold Appraiser (GA) Roles and Responsibilities: • Assess and evaluate the purity and weight of gold ornaments/jewelry for pledging. • Provide accurate valuation as per company guidelines and current market rates. • Maintain proper documentation and system entries for appraised items. • Handle pledged gold securely and ensure proper storage in the branch vault. • Assist in loan processing and ensure compliance with internal policies. • Support in gold auctions, loan closure, and coordination with credit operations. • Promote and sell health insurance and business loans to interested customers. • Achieve monthly cross-sell targets alongside core appraisal duties. • Contribute to overall branch performance and customer satisfaction. Preferred candidate profile: Customer Care Executive: candidates with 0-1 Yr experience in Sales or Marketing. Gold Appraiser : Minimum 1 year of experience in Gold Checking & Sales, preferably from BFSI Sector. Contact Details: HR Vaishnavi - 8356866455