Claim Manager

Job description

**Company Description** SBI General Insurance, established in 2009 and backed by the State Bank of India, is one of India’s leading general insurance companies headquartered in Mumbai. The company has expanded from 17 branches in 2011 to over 170 branches, serving more than 10 crore customers across urban and rural India. Its diverse portfolio spans retail, corporate, SME, and rural segments, offering products such as motor, health, home, travel, personal accident, fire, marine, engineering, cyber, crop, SME, and industrial all-risk insurance. Supported by over 22,000 SBI branches, 72,000+ agents and POSPs, extensive cashless garages, and network hospitals, SBI General combines wide accessibility with a digital-first, customer-centric approach. Industry recognition through multiple national awards underscores its strong claims settlement capability and long-term commitment to protection for customers. **Role Description** This is a full-time Claim Manager role based in Chandigarh, structured as a hybrid position with a mix of on-site and work-from-home responsibilities. The Claim Manager will oversee end-to-end claims handling, including registration, documentation review, assessment, and settlement across relevant lines of business. The role involves analyzing claim files for coverage, liability, and quantum, ensuring adherence to internal guidelines, regulatory requirements, and service-level timelines. The Claim Manager will coordinate with customers, surveyors, hospitals, garages, intermediaries, and internal teams to facilitate fair, timely, and transparent claim outcomes. The position also includes monitoring claim trends, supporting process improvements, preparing reports and dashboards, and contributing to initiatives that enhance customer experience and claims efficiency. **Qualifications** - Strong expertise in claims handling and claims management, with experience managing end-to-end insurance claims processes. - Applied knowledge of insurance and insurance claims, including policy coverage, underwriting principles, and regulatory requirements. - Well-developed analytical skills for evaluating claim documentation, identifying trends, detecting potential fraud, and supporting data-driven decisions. - Previous experience in general insurance (motor, health, property, or commercial lines) in a claims or operations role is preferred. - Bachelor’s degree in a relevant discipline such as insurance, finance, commerce, business, or a related field; professional insurance certifications are an advantage. - Ability to communicate clearly with customers and stakeholders, manage conflict, and maintain a customer-centric approach to claims resolution. - Proficiency in using insurance claim systems, MS Office tools, and digital platforms for documentation, reporting, and tracking. - Demonstrated integrity, attention to detail, and the ability to work both independently and collaboratively in a high-volume environment.