Client Service Representative

Job description

Job Title: Client Service Representative Department: Client Engagement and Financial Security **About Business Line/Function** Client Management Operations team leveraging an integrated model; the Client Management Operations Team delivers a comprehensive range of solutions to various business lines of the Group across the globe. The services include referential data management, Know Your Customer (KYC), Due Diligence preparation (client recertification and onboarding), credit administration and post-trade client services. **Position Purpose** Within the Global Banking Client Management division of BNP Paribas CIB, Client Service Support team’s objective is to provide our clients with a top-of-the-range service The Audit Request team is responsible for the production and distribution of audit confirmationsto Auditors for Global Banking products and Corporate Banking products for the APAC regions. The team is also the entry point for any enquiry from clients and auditors regarding their Audit confirmations for the scope of products mentioned above. The team interacts on a regular basis with the big 4 as well as hedge funds. **Responsibilities** Direct Responsibilities Manage client queries related to Audit Confirmations ü Ensure any request regarding Audit Confirmations is processed as per our service levels agreements. ü Maintain a close relationship with VIP clients Produce day to day services Audit Statements ü Ensure the audit reports parameterization in systems in accordance to the current procedures across asset classes and ensure the correct and timely production and delivery of these reports ü Ensure daily controls and distribution. Ensure Operational efficiency ü Maintain, enhance and develop relevant operational related policies and procedures. ü Propose and / or sponsor any improvement (automate) that could help to streamline or secure ü processes ü Propose enhancements to strengthen the tools and processes in place and actively participate to the User Acceptance Tests (UAT) Contributing Responsibilities Maintain internal network ü With the RMs dedicated to the client to get an accurate and updated understanding of the client needs ü With Back and Middle Offices to ease problem solving through a partnership based relation ü Share and disseminate the common objective of global client satisfaction Achieve Client Satisfaction ü Advocate for client while upholding bank policy and industry regulation Key contributions ü Maintain and develop relationships with internal stakeholders (RM, CSD, Credit team & Marketers etc.) ü Contributes to the development of systems (bring ideas re. new functionality to improve the system) ü Contribute to the enhancement and tools to mitigate Operational risk to BNP Paribas ü Contribute to the development of colleagues through knowledge sharing on all aspects of the role. ü Be open minded and suggest ways to continually streamline and improve the process. Technical & Behavioral Competencies **Specific Qualifications** - 2+ years in a client facing role - Degree in Finance, Business or Mathematics; post-graduate degree in Business or Finance. - Expert in English language (verbal and written) - Advance knowledge of Microsoft PowerPoint and Excel suite **Technical Skills** Skills Referential (Required knowledge, skills and abilities) - Analytical Ability - Proficient in MS Excel - Swift decision-Making Ability - Skill 4 **Behavioral Skills** - Client focused - Ability to collaborate / Teamwork - Communication skills - oral & written - Ability to synthetize / simplify - Innovativeness Education Level: Degree in Finance, Business or Mathematics; post-graduate degree in Business or Finance. Location: Mumbai **About BNP Paribas Group** BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability. **About BNP Paribas India Solutions** Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are ha