Cluster Manager - Rural Debt Management

Job description

Job Summary This position is open with Bajaj Finance Ltd Responsibilities • Prefer Candidates with retail Debt Management Services experience. • To achieve Debt Management Services targets assigned to the territory by meeting Debt Management Services target for the states or region assigned. • Meeting the Target on Cost of Debt Management Services. Ensuring meeting PI Targets within cost limit specified. • Ensuring legal guidelines are compiled for entire Debt Management Services structure in letter and sprits. • Ensure that the Debt Management Services agencies and executives adhere to the legal guidelines provided by the law in force. • Ensure adherence to the Code of Conduct. • Continuously monitoring Debt Management Services agencies and Debt Management Services executives to identify fraudulent practices and ensure that no loss is incurred due to such activities. • Keeping the write off per cent within risk pricing. • Handle customer issues escalations. • Feedback on credit policy based on market conditions. • Approve waivers on PI as per delegation matrix. • Ensuring documented feedback and action taken on all cases in soft buckets. • Ensuring adequate Feet on Street availability area-wise / bucket-wise / segment-wise. • Manage and put support mechanism for legal / police issues. • Ensuring audit queries are complied with, ensuring corrective and preventive action. • Manage productivity by fixing productivity parameters for DMA / Agencies / Debt Management Services executives monitoring performance against set parameters and daily review of Area Managers and monthly review of Debt Management Services officers. • Recruitment of Debt Management Services officers / area managers. • Constant evaluation of Debt Management Services officers/area managers Required Qualifications and Experience • People Management skills. • Demonstrated success achievement orientation. • Excellent communication skills. • Negotiation Skills • Strong bias for action driving results in a high performance environment. • Demonstrated ability to lead from the front. • Excellent relationship skills. • Affirmative in nature, Strong Leadership Skills, Clarity of thought and perseverance.. • Exceptionally high motivational levels and needs to be a self starter. • Working knowledge of computers.