CRM Associate

Job description

Job Title: Office Associate Customer care Job type: On contract initially, can be taken on permanent rolls later, based on performance and vacancy availability Job Purpose: To handle customer calls, queries and complaints. Job Shifts: Rotational Shifts First shift: Monday to Friday. Second shift: Tuesday to Saturday. First shift : 9.00 AM to 6.00 PM Second shift : 11.00 AM to 8.00 PM Principal Accountabilities: • To provide customer service by answering calls professionally & provide information about the product / service. • To communicate in a clear, pleasing voice • Co-ordinate with distributors to handle product related issues. Knowledge & Skills: • Good Spoken and understanding skills of English, Hindi and any vernacular language (preferably Malayalam) • Excellent Communication skills • Good Listening skills • Ability to handle stress • Basic knowledge of MS-Excel for updating data & archiving reports. Education: • Any Graduate Experience: • At least 6 months of experience in handling customer calls. • Should have experience of working in corporate environment