CSA - TOPS & CFL -

Job description

Job Purpose The role will be the face of the organization and needs to ensure that there are no inconveniences to passenger by facilitating them by means of assisting the passenger, addressing their queries and ensuring all resources are functional **ORGANISATION CHART** Accountabilities **KEY ACCOUNTABILITIES** Key Performance Indicators Coordinate all defects reported with ref to passenger facilities, airport ambience upkeep. and coordinated and accounted for No. of observations /follow up /closure. Ensure & coordinate Information and Transfer desk manning by service providers As per agreed SLA Ensure Airlines are using CUSS Kiosks To achieve 20% usage by all Airlines using Cuss. Co-ordinate with internal and external agencies involved during any VIP movements Zero complaints KEY ACCOUNTABILITIES - Additional Details **EXTERNAL INTERACTIONS** External - N eed to interact with external agencies to enable success in your day to day work Airlines Ground Handlers CISF/ Customs/Immigration/APHO Service Providers appointed under department scope Apollo Medical Centre Animal and Plant Quarantine **INTERNAL INTERACTIONS** Internal -N eed to interact with inside the organization to enable success in your day to day work AOCC ASO/ Airside/CFL Business Development –Non Aero Security and Control Technical Service and CFL Protocol Apollo Medical Centre **FINANCIAL DIMENSIONS** Other Dimensions **EDUCATION QUALIFICATIONS** Any Graduate discipline (Hotel Management background preferred) , reputed institute of Aviation or Hospitality management Relevant Experience • 0-2 years’ relevant experience in Aviation/Hotel/Hospitality **COMPETENCIES**