Customer Care Representative

Job description

**Position description:** This role is responsiblefor delivering seamless customer experience; make Ujjivan customers feel asprivileged customers of Ujjivan and play an active role in improving customerretention rates . The incumbent will work on addressing all customer queries/grievance on time;constantly reduce customer grievances escalated to regional SQ. **Primary Responsibilities:** - Business - Attend Branch walk-in customers; understand their requirements and guide them to fulfill their queries/concerns - Understand customers requirements and create opportunities to cross sell **Location -** Pune,Pimpri,Nashik,Navi Mumbai,Thane,Chembur,Mumbai,Govandi,Ambarnath,Dombivli,Surat,Goregaon,Borivali,Santacruz,Navsari,Vadodara,Ahmednagar,Satara,Karad,Aurangabad,Nagar,Bhiwani,Vapi,Solapur,Panvel,Nadiad,Kolhapur,Ahmedabad,Naroda,Ichalkaranji,Bardoli,Jalgaon,Bhusawal,Mehsana,Himatnagar,Chowk,Rajkot,Rajpipla,Vyara,Latur,Nagpur,Bhavnagar,Botad,Bharuch,Virar,Anklav,Anand,Jamnagar,Morbi,Mira,Nanded,Modasa,Shirpur,Chandrapur,Halol,Ghatkopar,Bhuj,Gandhinagar,Jalna,Gandhidham,Pusad,Bodeli,Vadali,Ambejogai,Beed,Jasdan,Gondiya,Lunawada