Customer Relationship Manager

Job description

Role & responsibilities • Build and maintain strong relationships with customers to enhance satisfaction and loyalty. • Understand customer needs and provide suitable products, services, or solutions. • Address customer queries, complaints, and concerns promptly and effectively. • Monitor customer accounts and ensure timely follow-up on service requests and commitments. • Coordinate with internal teams to improve customer experience and achieve business objectives. Preferred candidate profile • 3-5 years of experience in customer relationship management, sales, client servicing, or account management.