Customer Retention Representative

Job description

This job is provided by apna.co Outbound Calling & Renewals: Contact existing motor, health, or corporate insurance policyholders prior to expiry to pitch renewal offers and secure timely premium payments. Objection Handling: Address customer grievances, pricing complaints, or premium hikes by explaining policy features, coverage add-ons, and benefits to minimize customer churn. Target Achievement: Consistently meet daily, weekly, and monthly Key Performance Indicators (KPIs) regarding retention percentages, persistency, and overall renewal revenue. Relationship Management: Build long-term trust with clients by serving as a main point of contact for their insurance queries, documentation updates, and claims coordination. CRM Data Management: Accurately update customer interaction history, contact details, payment statuses, and follow-up schedules in internal CRM dialer databases. Cross-Selling: Identify opportunities during interactions to pitch additional relevant products (e.g., cross-selling health add-ons to a motor customer) Contact Hr Geetanjali- 9324164944 Mail ID- geetanjali.wani@ext.icicilombard.com