Customer Service Executive - Inbound / Blended

Job description

WE ARE HIRING !! KOTAK LIFE INSURANCE. Goregaon (East) Contact - Snehal 9819760337 E mail Id-kli.mene-snehal@kotak.com Customer service executive. Eligibility Criteria : • Graduated • 1 to 3 years of experience in customer service and management. • can able to travel Goregaon. Role: Voice Inbound / Outbound caller Work Location: Goregaon (East), Mumbai Roles and Responsibility :- • Respond to customer queries in a timely and accurate way, via email, Webchat, letters, phone etc • Identify customer needs and service accordingly • Update internal database with information about technical issues and useful discussions with customers • Co-ordination with other internal teams/departments to provide customer resolution to query or request • Inform customers about new features and functionalities and Promote digital channels of service • Timely Follow up with customers to ensure their queries and technical issues are resolved • Maintain customer centricity at the core of all transactions • Support a positive work place environment adhering to organizational policies