Customer Service Executive

Job description

Roles and Responsibilities : • Handle inbound calls from customers to resolve their queries and concerns related to general insurance products. • Process customer requests, provide product information, and offer solutions in a timely manner. • Maintain accurate records of all interactions with customers using CRM software. • Meet performance targets for call handling time, resolution rates, and quality metrics. Job Requirements : • 2-4 years of experience in BPO/call center environment with focus on voice process operations. • Excellent communication skills with ability to handle high-pressure situations effectively. • Strong knowledge of general insurance industry trends and policies. Interested candidates kindly share resume at rashmika.manjrekar@sbigeneral.in