Customer Service Executive

Job description

**Key Responsibilities: (Preferably from a D2C/Product based brands)** **Customer Interaction** - Handle inbound customer calls and respond to queries in a courteous and professional manner. - Provide accurate information regarding products, services, offers, and company policies. - Actively listen to customer concerns and assess their needs effectively. - Escalate complex or sensitive issues to the appropriate internal teams when required. **Issue Resolution** - Identify and resolve customer concerns promptly and efficiently over calls or other communication channels. - Assist customers with basic troubleshooting or process-related guidance. - Maintain detailed and accurate records of customer interactions, issues, and resolutions in the CRM system. - Follow up with customers to ensure resolution satisfaction, when necessary. **Product & Process Knowledge** - Develop and maintain strong knowledge of Wellbeing Nutrition’s product range, services, and policies. - Stay updated on new launches, offers, processes, and internal guidelines to support customers effectively. **Upselling & Customer Engagement** - Identify opportunities to recommend relevant products or services while addressing customer queries. - Educate customers on product benefits to enhance their experience and drive additional revenue. **Skills & Competencies** - Strong communication and interpersonal skills - Customer-centric mindset with problem-solving abilities - Ability to multitask and manage high call volumes efficiently - Basic computer proficiency and familiarity with CRM systems - Sales orientation with a consultative approach