Customer Service Executive

Job description

Key Responsibilities: (Preferably from a D2C/Product based brands) Customer Interaction • Handle inbound customer calls and respond to queries in a courteous and professional manner. • Provide accurate information regarding products, services, offers, and company policies. • Actively listen to customer concerns and assess their needs effectively. • Escalate complex or sensitive issues to the appropriate internal teams when required. Issue Resolution • Identify and resolve customer concerns promptly and efficiently over calls or other communication channels. • Assist customers with basic troubleshooting or process-related guidance. • Maintain detailed and accurate records of customer interactions, issues, and resolutions in the CRM system. • Follow up with customers to ensure resolution satisfaction, when necessary. Product & Process Knowledge • Develop and maintain strong knowledge of Wellbeing Nutrition’s product range, services, and policies. • Stay updated on new launches, offers, processes, and internal guidelines to support customers effectively. Upselling & Customer Engagement • Identify opportunities to recommend relevant products or services while addressing customer queries. • Educate customers on product benefits to enhance their experience and drive additional revenue. Skills & Competencies • Strong communication and interpersonal skills • Customer-centric mindset with problem-solving abilities • Ability to multitask and manage high call volumes efficiently • Basic computer proficiency and familiarity with CRM systems • Sales orientation with a consultative approach