Customer Service Manager-Loan Centre

Job description

Job Requirements Job Description Job Title –Customer Service Manager - Loan Center Business Unit - Retail Banking Function - Customer Experience Job Purpose: The primary responsibility is to esure all the customers are attended to and resolution is given within defined TAT Roles & Responsibilities: '1. Productivity 2. Maintaining Service Quality 3. Average Handling Time 4. First Contact Resolution 5. Maintaining TAT for all customer requests 6. Xsell 7. Channel MIgratioin to alternate channels Educational Qualifications: Graduate - Any Post Graduate - Any Experience: NA