Customer Service & Operations Analyst - Anti-Money Laundering

Job description

Closing date for applications: 16/09/2026 Location Gurugram, India Job typePermanent | Contract typeFull Time #R-00284855 Job description This role is based in India and as such all normal working days must be carried out in India. Join us as a Customer Service & Operations Analyst in Anti-Money Laundering • Working with a supportive and collaborative team, you’ll be helping us with anti-money laundering (AML) activities • You’ll be investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the business • This role offers great career development opportunities with relevant training programmes and exposure for you and your work • We're offering this role at senior analyst level What you'll do Joining a specialist AML team, you’ll be working together to deliver the most successful outcomes for the business and our customers. You’ll respond to customer queries and process, authorise and investigate transactions, while accurately collecting all the information needed to do this on time and to a high standard. As you continue to develop in your role, you’ll support with process training and knowledge sharing across your team, working together towards success. Day-to-day, you’ll be: • Accurately investigating your queries, raising with relevant parties, and escalating where needed • Making sure processing is performed accurately and within an agreed turn-around time • Participating in initiatives that help improve our customer service, processes and procedures • Reviewing processing errors and customer complaints to help identify trends and training needs The skills you'll need You’ll already have knowledge and experience of working with AML processes and procedures, alongside an awareness of up to date trends, policies and regulations. You’ll also be able to work accurately, to deadlines and with high levels of attention to detail. We’ll also be looking for you to demonstrate: • An understanding of the financial services industry and our customers • Knowledge of our products, processes and banking systems Good written and spoken communication skills Welcome to our Gurugram hub Spanning 437,000 sq. ft., our campus in Gurugram features two state-of-the-art towers – 1A and 2A at the Candor TechSpace in Sector 21. Key facts: • Surrounded by 28 acres • Space for 4,100 colleagues • Opened in 2010