Customer Service Representative

Job description

Customer Service Executive – CCU RL (Email & Chat Support) Company: Kotak Mahindra Bank Employment Type: Full-Time | Direct Payroll About the Role Kotak Mahindra Bank is hiring Customer Service Executives to handle customer queries through Email and Chat Support . The role involves providing accurate information, resolving customer concerns, and ensuring a smooth customer experience. Key Responsibilities • Handle customer queries through email and chat. • Resolve customer issues professionally and within timelines. • Provide information related to retail banking products and services. • Maintain high customer service standards. • Follow company policies and process guidelines. • Ensure accurate and timely responses to customers. Eligibility • Education: Graduation mandatory (Any Stream) • Experience: Experienced candidates preferred • Communication: Good written and verbal English communication • CTC: Up to ₹4.50 LPA, based on interview performance Working Schedule • Shift: Rotational day shifts between 7:00 AM–8:00 PM • Shift Duration: 9 hours including breaks • Weekly Off: 8 rotational week-offs per month • Must be flexible to work on weekends and public holidays as per business requirements. Contact More details (Call /WhatsApp) HR Dhanashri - 9923656681