Walk-in || Kotak Mahindra Bank | Affluent Blended Process | Inbound Calls & Email

Job description

Roles and Responsibilities • Handle customer queries via email, chat, and phone calls with empathy and professionalism. • Provide accurate and timely resolutions to customers' issues through effective communication skills. • Utilize blended process knowledge to resolve complex customer complaints efficiently. • Maintain a high level of productivity while ensuring excellent customer service standards. • Collaborate with team members to achieve sales targets and improve overall performance metrics. Desired Candidate Profile • 1-5 years of experience in BPO/Call Centre environment or related field (preferably from banking background). • Strong understanding of affluent blended processes, including email support, semi voice processing, and chat support. • Excellent communication skills for handling inbound calls, emails, and chats effectively. • Ability to work on rotational shifts as per business requirements. Perks and Benefits • Monthly Incentives • Health insurance • Retirement plans • Performance bonuses