Customer Service | Service Assurance | Submarine NOC | DWDM | SDH |

Job description

We are hiring for an exciting opportunity in Service Assurance / Submarine Network Operations. Experience: 04 Years Qualification: Graduate Work Environment: 24x7 Operations Key Skills: • Service Assurance • Submarine NOC • Cable Landing Station Operations • Submarine Cable Repair • Technical Support • DWDM • SDH Role & Responsibilities: • Monitor and manage customer issues in a high-availability 24x7 environment. • Take ownership of customer queries and provide timely resolutions. • Troubleshoot and diagnose network/system-related issues. • Coordinate with internal technical teams for resolution and escalation. • Follow standard escalation procedures for unresolved issues. • Ensure SLA adherence and proactively monitor service performance. • Maintain awareness of the latest technologies in the networking domain. • Demonstrate strong problem-solving and customer service skills. Ideal candidates: Candidates with exposure to Service Assurance, NOC Operations, Submarine Cable Networks, Cable Landing Station Operations, DWDM, SDH or Technical Support are encouraged to apply. If your profile matches the above requirements and you are interested in this opportunity, please share your updated resume. Apply Now!