Customer Service Specialist

Job description

Role & responsibilities • Call Handling: Attend inbound calls from property buyers, sellers, tenants, and owners regarding platform services, plan inquiries, and account updates. • Outbound Follow-ups: Conduct outbound calls to guide users on listing properties, completing verification, or scheduling callbacks. • Active Listening & Diagnosis: Understand user concerns over the phone patiently and provide real-time step-by-step solutions. • First Contact Resolution (FCR): Resolve customer issues on the call to achieve maximum Customer Satisfaction (CSAT) scores. • Call Logging & CRM: Accurately update call statuses, notes, and resolution details in the CRM software immediately after each call Preferred candidate profile • Experience: 03 years in Customer Support, Customer Experience, or Client Relations (Freshers with excellent communication skills are welcome!). • Location: Must be based in or willing to commute to Bengaluru. • Language Proficiency: Strong verbal and written English + fluency in Kannada (preferred) or Hindi / Telugu / Tamil.