CX Regulatory Compliance Manager

Job description

Job Description CX Regulatory Compliance (Team Member) Location: Mumbai Experience: 2 to 5 years Industry: Banking / Financial Services Role Type: Individual Contributor About the Role We are looking for a CX Regulatory Compliance professional to support regulatory compliance activities for Branch Banking. The role includes coordinating regulatory meetings, tracking regulatory communications, managing branch-level compliance, and ensuring timely implementation of regulatory guidelines. Key Responsibilities • Support scheduling, coordination, and documentation of regulatory meetings (CSC, Standing, Steering). • Track regulatory circulars and ensure implementation across branches. • Maintain compliance trackers, dashboards, and action item follow-ups. • Support dissemination of regulatory updates and prepare summary reports for internal teams. • Manage branch-level compliance activities including monthly meetings, self-assessments, and regulatory displays. • Organize and support RBI Incognito visits and related compliance actions. • Maintain central repository for regulatory communications, policies, and submissions. • Coordinate with internal stakeholders such as Branch Banking, Operations, ORM, Digital Banking, Retail Assets, Payments, and others. Skills & Competencies • Strong knowledge of RBI guidelines and regulatory compliance. • Experience in Branch Banking / Customer Service / Compliance functions. • Ability to track, follow up, and close compliance action items. • Excellent coordination, documentation, and communication skills. • Attention to detail with strong process discipline. Qualifications • Bachelors or Master’s degree in Business/Engineering/Computer Science or related field. • 2–5 years of experience in Branch Banking, Customer Service, or Regulatory Compliance. • Hands-on exposure to implementing RBI circulars and preparing regulatory submissions.