Delivery Head

Job description

We are looking for a seasoned delivery leader to own end-to-end delivery for our Retail & Consumer portfolio out of Gurgaon. Key Responsibilities • Own delivery P&L for the retail portfolio: revenue assurance, margin, utilization, and forecast accuracy across multiple accounts and engagement models . • Lead end-to-end delivery of large digital transformation programs — e-commerce re-platforming, omnichannel, order management, supply chain, loyalty, and retail data/AI — with predictable quality and timelines. • Act as executive delivery sponsor for strategic clients: govern steering committees, manage escalations, and build CXO-level trust that drives renewals and account growth. • Partner with sales and solutioning on large deals: estimation, delivery due diligence, transition planning, and shaping win themes for retail pursuits. • Grow the account portfolio through delivery-led mining: identify white space, shape proactive proposals, and convert delivery credibility into new bookings. • Build and scale the delivery organization: hire and develop delivery directors/managers and architects, drive succession planning, and keep attrition below target. • Institutionalize delivery excellence: agile-at-scale, DevSecOps, AI-assisted engineering productivity, metrics-driven governance, and delivery risk management. • Champion domain depth: build retail-specific capabilities, accelerators and points of view (composable commerce, unified commerce, retail media, GenAI in retail). Must-Have Qualifications • Deep retail/e-commerce domain experience: delivered programs for global retailers, e-commerce players, or CPG majors. • Hands-on familiarity with the modern retail tech stack: commerce platforms (e.g., commercetools, SFCC, Adobe Commerce), OMS, cloud (AWS/Azure/GCP), data platforms and GenAI applications. • Proven P&L or delivery-margin ownership with a track record of improving profitability and CSAT simultaneously. • Experience with global delivery models — onshore/offshore orchestration across global client bases.