Deputy Manager - Product Support - Mechanical Seal

Job description

Role & responsibilities Product Support-Mechanical Seal. Preferred candidate profile Major responsibilities: • Order BOM preparation: Prepare Bill of Materials (BOM) for seals, spare parts, and repair kits. • Drawing preparation: Develop part drawings, customer submission drawings, and pre-order drawings for non-KSB seals. • Design coordination: Collaborate with the application team / KSB Germany Team for technical consultation on retrofit and new business opportunities. • Seal modification evaluation: Assess ideas and requests for seal modifications based on market feedback and product management requirements. • Complaint resolution: Attend and resolve site complaints jointly with the Service team. • SAP data management: Maintain material master data in SAP for seals and subcomponents. • Design calculations: Execute design calculations for mechanical seals. • Order execution support: Provide technical support to ensure timely order execution. • Supplier support: Offer technical guidance to suppliers and approve drawings for bought-out items. • Customer/vendor visits: Travel to customer and vendor sites for technical discussions and measurements. • Cross-functional interaction: Work closely with Sales and Product Management teams to drive product improvements. Professional experience: Minimum 3-4 Years experience in mechanical seals, Pumps or related industries. Knowledge / skills required: - • Sound Knowledge of Pump and Mechanical Seal and its application. • Knowledge of API Plans, industry standards. • Knowledge of SAP R3 and MS-Office / MS-Excel/MS-PowerPoint • Experience in Nx CAD, Auto CAD. • Knowledge of Drawing standards and GD&T.