Deputy Unit Manager - Operations and Service

Job description

Location Name: Pune Corporate Office - Mantri Job Purpose “This position is open with Bajaj Finance ltd.” Duties And Responsibilities To Ensure SLA Delivery for each process • To Ensure quality of files processed by the Operations team are within the specified guidelines • Achieve Service To Sales Numbers • To Ensure all cash management services at the branch are delivered • Achieve Service Related TAT & specific deliverables like Generating Tokens, FTR, TAT etc • Data Analysis & Sharing of best practices with team • Ensuring Implementation of Policies & processes • Coordination with various HO / Cross functional departments & providing feedback • Recruiting and manpower forecast & planning • Ensuring highest levels of employee relationship, motivation & engagement To drive results & high levels of employee Satisfaction • Vendor management (CPV Agencies) • Ensuring Compliance & Integrity within the area/region • To Support all New Initiatives & functional Projects of the Function Required Qualifications And Experience Should have 3-4 years? experience, and minimum 1 years managing branch operations Should be a post graduate preferably Should have collaborative work style to engage with peers & colleagues across the company. Should have excellent communication skills along with strong presentation and data analytics skills. Self-motivated and a self-starter