Desktop Support Engineer

Job description

**Company Description** Tech Mahindra is a global technology consulting and digital solutions provider serving enterprises across diverse industries. With over 149,000 professionals in more than 90 countries, the company supports 1,100+ clients with services spanning consulting, IT, enterprise applications, business process services, engineering, networks, customer experience and design, AI and analytics, and cloud and infrastructure. Tech Mahindra is the first Indian company to receive the Sustainable Markets Initiative’s Terra Carta Seal, reflecting its commitment to a climate- and nature-positive future. As part of the Mahindra Group, founded in 1945, Tech Mahindra offers the stability of an established multinational federation combined with opportunities to work on cutting-edge digital transformation initiatives. Applicants can learn more at www.techmahindra.com. **Role Description** Support Engineer's role is for day-to-day hardware, software and user support services. Job Description and Skill Matrix - Work as a Mac and Windows Desktop Support Engineer - Installation, upgrade, and troubleshooting of Mac / Windows computers. - Support to all Mac / Windows related Software Products - Provide end-user support for macOS and Windows systems, including installation, configuration, upgrades, and troubleshooting. - Deliver remote and on-site helpdesk support across multiple company locations. - Support and troubleshoot issues related to Office 365, Adobe Creative Cloud, Microsoft Teams, Outlook, and other productivity tools. - Manage device imaging (e.g., macOS via Time Machine), application deployment, and device enrolment using JAMF and Microsoft Intune. - Configure and support VPNs (SonicWall), BitLocker encryption, mobile authenticators, and RDP connectivity. - Integrate Mac devices into Windows Active Directory domains and manage user accounts. - Perform network-related tasks, including DHCP/DNS troubleshooting and printer configuration. - Maintain accurate asset inventory, manage hardware/software procurement, and coordinate with vendors for hardware repairs or replacements. - Set up and support client devices including hardware, peripherals, and UPS systems, following ISO 9001:2015 internal standards and procedures. - Ensure proper documentation of all IT operations including installation reports, network inventory, and support logs.. - Monitor the health of IT infrastructure and proactively address potential issues. - Hardware, Software Procurement co-ordination as a SPOC - Hardware assign and receiving related to associates and documentation - Log calls for hardware issues and coordinate with vendors to resolve the issues - Configure network printers and printer cards for users - Collaborate with global IT teams and provide support to associates across international offices Eligibility: ·       B. Tech in Computer Science or Engineering ·       Minimum of 1 - 3 years of experience in Technical Service desk will be an added advantage ·       Certifications in Apple and Microsoft ·       ISO 9001:2015 Quality Standards familiarity ·       Excellent technical and interpersonal communication skills Should be open to working in shifts (Including night shifts) & 24\\*7 working - Preferable from Hyderabad location