Director, CRM Services

Job description

Job Summary Techno functional manager with experience of working on call planning for Pharma clients Job Responsibilities • Lead solution discovery, current-state assessment, and target-state architecture design on the Vault Salesforce Platform • Design the Vault/ CRM data model, object relationships, lifecycles, security model, and deployment approach • Define integration architecture leveraging Vault APIs, Vault Connections, Veeva Network, and enterprise iPaaS • Architect Veeva CRM-to-Vault CRM migration strategy: scope, sequencing, data mapping, parallel operations, cutover • Produce architecture artifacts: HLD, LLD, integration architecture, data flow diagrams, NFR specifications • Guide technical leads and developers on Vault design patterns; resolve technical escalations • Lead architecture review boards; ensure adherence to Veeva Vault best practices and platform limits • Drive reusability build accelerators, reference architectures, and Vault solution patterns for the practice • Support pre-sales: solution shaping, effort estimation, RFP responses, and client presentations Education • Bachelor of Engineering • Master of Technology in Information Technology or Computer Work Experience • 5-8 years of relevant experience in a pharma analytics company or with a Pharma company in an analytics role Behavioural Competencies • Teamwork Leadership • Motivation to Learn and Grow • Ownership • Cultural Fit • Talent Management Technical Competencies • Problem Solving • Lifescience Knowledge • Communication • Project Management • Attention to PL Impact • Capability Building / Thought Leadership • Scale of revenues managed / delivered • Scale of resources managed