Divisional Manager - TL Collections

Job description

Job Purpose Statement • Understand and deploy the organization strategies issued by Circle Head, as per management directives • Responsible for meeting target collections and recoveries • Ensuring productivity on a continual mode • Ensuring recoveries with minimum delinquency • Ensuring portfolio quality in line with organizational objectives • Ensuring minimal conversions of Soft repayment to field collection • To monitor, measure and restrict forward flow of contracts • To ensure contract allocation completion within 10 days of 1st month of every Quarter • Ensuring timely repossession, efficient disposal mechanism, stockyard management • Providing inputs to Circle Head, Head office on business, basis collection comforts on profiles, models, geographies etc. • To be abreast with competition practices To visit all branches in the circle atleast once a month Duties & Responsibilities 1. Strategy formulation and implementation: • To achieve goals set by organization in terms of collection efficiency, provision reversals, etc • To keep the team motivated at all times • To develop liaison with alternative channels Authorities, Influential Personalities, Prominent Lawyers etc. so as to be able to handle contingencies and facilitate efficacious functioning of the recovery department , in line with companys rules and regulations • Maintain an effective review mechanism to monitor results • Educating ACMs on appropriate contract allocation practices and ensuring the adherence of the same whenever allocations required in the regions • Ensuring and leveraging productivity of collections department employees right from inception 2. Budget & Profitability: • To monitor , drive and review the field force towards achieving the budgeted recovery • Ensure effective recovery of debt and NPA management • Drive Profitability & Ensure Portfolio Quality Maintenance • Timely repossession to ensure minimal disposal losses, as per management norms 3. Product & Process related: • To understand reports and review team basis of reports and data • Identifying factors which can improve collection output • Identify non-performers and report to Circle Head • Devise and develop process & procedures aimed at reducing cost of collections • Co-create service standards in collaboration with other departments • Ensure audit compliance and rating parameters are met 4. HR & People management: • Provide guidance to teams to maintain an environment that encourages participation, teamwork • Provide training support and content for functional and behavioural training of vertical field executives and managers for their development and retention • Improving engagement of department • To co-ordinate with the RB, Legal, Operations, H.R. and all other Functions for inputs and related functional support 5. Customer related: Addressing customer concerns, pertaining to collections