Divisional Manager - TL Collections

Job description

**Job Purpose Statement** - Understand and deploy the organization strategies issued by Circle Head, as per management directives - Responsible for meeting target collections and recoveries - Ensuring productivity on a continual mode - Ensuring recoveries with minimum delinquency - Ensuring portfolio quality in line with organizational objectives - Ensuring minimal conversions of Soft repayment to field collection - To monitor, measure and restrict forward flow of contracts - To ensure contract allocation completion within 10 days of 1st month of every Quarter - Ensuring timely repossession, efficient disposal mechanism, stockyard management - Providing inputs to Circle Head, Head office on business, basis collection comforts on profiles, models, geographies etc. - To be abreast with competition practices To visit all branches in the circle atleast once a month **Duties & Responsibilities** **1.** **Strategy formulation and implementation:** - To achieve goals set by organization in terms of collection efficiency, provision reversals, etc - To keep the team motivated at all times - To develop liaison with alternative channels Authorities, Influential Personalities, Prominent Lawyers etc. so as to be able to handle contingencies and facilitate efficacious functioning of the recovery department , in line with companys rules and regulations - Maintain an effective review mechanism to monitor results - Educating ACMs on appropriate contract allocation practices and ensuring the adherence of the same whenever allocations required in the regions - Ensuring and leveraging productivity of collections department employees right from inception **2.** **Budget & Profitability:** - To monitor , drive and review the field force towards achieving the budgeted recovery - Ensure effective recovery of debt and NPA management - Drive Profitability & Ensure Portfolio Quality Maintenance - Timely repossession to ensure minimal disposal losses, as per management norms **3.** **Product & Process related:** - To understand reports and review team basis of reports and data - Identifying factors which can improve collection output - Identify non-performers and report to Circle Head - Devise and develop process & procedures aimed at reducing cost of collections - Co-create service standards in collaboration with other departments - Ensure audit compliance and rating parameters are met **4.** **HR & People management:** - Provide guidance to teams to maintain an environment that encourages participation, teamwork - Provide training support and content for functional and behavioural training of vertical field executives and managers for their development and retention - Improving engagement of department - To co-ordinate with the RB, Legal, Operations, H.R. and all other Functions for inputs and related functional support **5.** **Customer related:** Addressing customer concerns, pertaining to collections