Dynatrace -SME

Job description

**Role & responsibilities** We are seeking a high-calibre **Senior Dynatrace Specialist** to lead enterprise observability initiatives. The ideal candidate will have deep expertise in the Dynatrace platform and a proven track record of monitoring complex, large-scale **Oracle Integration Cloud (OIC)** ecosystems. You will be responsible for providing end-to-end visibility into business-critical integration flows, ensuring performance stability, and leveraging AI-driven insights to reduce MTTR across our hybrid cloud environment. (Preferably in the e-commerce domain) **Job Summary:** We are seeking a highly skilled Dynatrace Specialist to take ownership of the observability, performance monitoring, and diagnostics of large-scale Oracle Integration Cloud (OIC) ecosystem. You will be responsible for integrating Dynatrace with OIC, setting up end-to-end tracing, defining service-level objectives (SLOs), and utilizing AI-driven insights to proactively optimize integration performance. You will lead observability improvements, optimize monitoring coverage, and provide actionable insights to reduce key KPIs MTTD/MTTI/MTTR across ecosystems. **Dynatrace SME Roles and Responsibilities:** - **Observability Implementation:** Design and implement Dynatrace monitoring across a complex OIC environment, integrating REST/SOAP APIs, file-based interfaces, and scheduled orchestrations. - **OIC-Dynatrace Integration:** Leverage ActiveGates and specialized extensions to ingest OIC metrics, logs, and traces into Dynatrace. - **End-to-End Tracing:** Configure PurePath technology to trace transaction flows between Oracle Fusion Cloud, on-premises systems, and external applications via OIC. - **Proactive Alerting & AI:** Set up Davis AI-driven alerting and anomaly detection to detect performance bottlenecks or integration failures before they impact business users. - **Dashboard Creation & Reporting:** Create custom, high-level executive dashboards and detailed technical dashboards for OIC flow performance, lookup table latency, and error rates. - **Root Cause Analysis (RCA):** Perform deep dive analysis on failed OIC instances, analyzing HTTP status codes, payload data, and connection faults. - **Operational Excellence:** Perform monitoring compliance audits, optimizing monitoring configurations, and ensuring adherence to best practices for system reliability. - **Collaboration:** Act as a liaison between the OIC development teams and infrastructure teams to resolve recurring issues and ensure long-term fixes **Technical and Functional Skills:** - **Dynatrace Expertise:** Proven experience with Dynatrace setup, ActiveGate management, Extensions 2.0, Smartscape, and Davis AI. - **Oracle Integration Cloud (OIC):** Strong understanding of OIC components: App Driven Orchestration, Scheduled, File-Based, REST/SOAP, and Adapter configurations. - **API & Data Protocols:** In-depth knowledge of REST, SOAP, JSON, XML, and XSLT. - **Scripting & Automation:** Proficiency in scripting (Python, Shell, or JavaScript) for automation of monitoring tasks and API-based configuration management. - **Database Knowledge:** Basic SQL/PLSQL skills for diagnosing database interactions within OIC. - **ITSM Tools:** Experience integrating Dynatrace with ITSM tools like ServiceNow for incident management - **Knowledge of ITSM Processes** Incident Management, Change Management, Problem Management - ITIL certification will be an added advantage **Qualifications** - Bachelor’s degree in Computer Science, Information Systems, or related field. - 8-10 years of experience in IT, with at least 4 years focused on Application Performance Management (APM). - Dynatrace Professional Certification will be strong plus - Experience working with Oracle Integration Cloud (OIC) at enterprise scale. **Good to have Skills:** - Experience with automation for Command Centre operations. - Knowledge of Ansible, Phantom, or similar automation/orchestration tools. - Scripting proficiency (Python, JavaScript, Selenium, Shell). - Experience in implementing monitoring tools from scratch (Splunk, Open source tools, ServiceNow integrations, etc...). - Understanding of APM, DEM, Synthetic Monitoring, and digital experience analytics. **People Skills and Other Personality Traits:** - Excellent interpretation and stakeholder management skills. - Excellent communication skills to translate technical monitoring data into business impact insights. - Strong analytical and problem-solving capabilities. - Ability to work in high-pressure environment.