Elite Banker-First Wealth

Job description

Job Requirements About the Role : Elite Banker-First Wealth \\\\ Elite Banker-First Wealth in our Smart Banker department is responsible for enhancing customer engagement through virtual channels, with a focus on deepening relationships and increasing product penetration among managed clients. The role involves driving adoption of digital platforms, promoting cross-sell opportunities, and onboarding customers into the Relationship Banking program. The role holder is expected to deliver a superior customer experience, improve retention, and position IDFC FIRST Bank as the primary banking partner for affluent clients. Key Responsibilities Primary Responsibilities • Deepen customer relationships to increase overall relationship value. • Acquire new Non-Resident (NR) accounts and generate referrals from existing customers. • Drive remittances across all managed and sourced accounts. • Conduct high-quality customer engagements over calls, following industry best practices. • Promote adoption and usage of digital platforms such as mobile banking and the Optimus app. • Increase product holdings per customer by cross-selling pre-approved products like credit cards and other banking solutions. • Profile customers and recommend suitable banking products based on their needs and preferences. • Ensure effective onboarding for Mobile/Net Banking, Bill Pay, SIPs, Insurance, Investment solutions, Retail and SME Loans, and other banking programs. • Meet monthly operating plans to improve scorecard performance and decile rankings. • Coordinate with internal teams to close retail asset and trade transactions generated through client engagement. • Resolve customer queries and complaints promptly to meet Net Promoter Score (NPS) benchmarks. • Ensure strict adherence to bank policies and compliance standards. • Pitch Relationship Banking program benefits and onboard eligible customers/groups. Secondary Responsibilities • Assist with audits and ensure compliance with internal and external regulations. • Deliver best-in-class customer service to become the primary banker for clients. What We Are Looking For Education • Graduation: Any discipline (Full-Time) • Postgraduation: MBA / PGDM / Any discipline (Preferred) Experience • 2 to 5 years of relevant experience in banking or allied financial services. Skills and Attributes • Strong communication and interpersonal skills. • Proven ability to engage and retain customers through virtual channels. • Knowledge of banking products, digital platforms, and NR account services. • Customer-centric mindset with a focus on service excellence. • Ability to cross-sell and promote banking solutions effectively. • High level of integrity and commitment to compliance. • Proficiency in using banking systems and digital tools.