Engineering Assistant / Technical support - Chennai | Hybrid

Job description

We have a Job Opportunity for Engineering Assistant / Technical support - Hybrid Looking for people who can join in 30 days from selection. Purpose of the role: Drive efficient distributor onboarding by supporting order fulfillment, technical readiness, and certification tracking, ensuring consistency, reducing delays, and improving partner experience. Language: English Work Location: Chennai, India Work model: Hybrid Availability of working in the following time zones: • Asian - 05:30 AM to 02:30 PM • European - 01:30 PM to 10:30 PM Scope of Work: • Support equipment order submission and coordination • Assist in Bill of Materials creation for order fulfillment • Guide distributors on software and hardware product catalog • Track distributor certification progress to ensure compliance • Ensure distributor understands certification roadmap and timeline • Provide structured weekly status reporting to stakeholders • Provide remote support for demo environment setup and readiness • Perform remote diagnostics and basic network troubleshooting leveraging standardized technical documentation • Coordinate timely escalation and resolution across teams • Explain or refresh any knowledge gap using existing training materials • Coordinate with Distributor technical counterparts to ensure alignment • Utilize existing documentation to clarify HPE/Juniper solution functionalities Must have: • Strong networking fundamentals (routing & switching, IP addressing, subnetting, device configuration, static/dynamic routing) • High attention to detail ensuring accuracy and quality of deliverables • Clear and professional communication (written & verbal) • Experience working in cross-functional/global environments • Technical academic background Good to have: • Industry-recognized networking certifications (JNCIA-Junos, HPE Aruba ACA, CompTIA Network+, CCNA) • Foundational understanding of network security (TLS, certificates, encryption) • Familiarity with Juniper and HPE networking platforms and solutions