Executive - Patient Couselling

Job description

Who We Are: At Vianam Healthtech Pvt. Ltd. (HexaHealth), we are dedicated to building a platform that helps users select the right hospital or surgeon for their surgical procedures. Our goal is to become synonymous with surgery information and discovery. We are committed to constructing India's largest hospital network, ensuring a seamless and stress-free hospital experience for our patients. What We Are Looking For: We are seeking compassionate and driven individuals to join our team as Patient Care Specialist. The ideal candidates will possess excellent communication skills, a patient-centric attitude, and a proactive mindset. What Our Expectations Are: Patient-centric attitude Proactive & determined mindset Excellent communication skills What You Will Do: - Ability to handle multiple tasks effectively - Strong problem-solving skills Flexibility & Adaptability As Patient Care Specialist, you will serve as a crucial link between the company and our patients. Your primary responsibilities will include: - Patient Engagement & Education - Conduct structured discussions, clearly explaining HexaHealth’s specialized services to ensure patients understand the benefits and support available for high-acuity care. - Personalized Recommendations - Assess patient health profiles to recommend suitable specialists and hospitals, coordinating their consultation and ongoing treatment journey. - Medical Report Guidance - Review and explain patient reports confidently, using your knowledge to clarify treatment options and address patient concerns. - Continuous Patient Support - Guide patients through each stage of their healthcare process, offering empathetic support and resolving queries to ensure a positive experience. - Building Healthcare Partnerships - Develop strong connections with hospital network & doctors to deepen your expertise, allowing you to offer well-informed patient support. - Revenue & Patient Conversion Impact - Drive patient engagement effectively, contributing to conversion rates and revenue growth by supporting well-informed healthcare decisions.