Medical Coordinator

Job description

Job Title: Executive - Medical Coordinator Location: Sector - 14, Gurugram Experience: 1-3 Years Working Days: 6 Shift & Week-off: Rotational Qualifications: BDS, BAMS, BHMS, BPT, MPT Position Overview: At HexaHealth, we are hiring an Executive – Medical Coordinator to manage patient interactions as part of our partnership with Narayana Health. This is a call-center based role involving both inbound and outbound calls, where you will guide patients through their surgical journey. The role covers two segments: ● High-End Surgeries: Cases like cardiac (bypass), cancer, etc. ● Post-Op / OPD Conversions: Follow-ups and converting consultations into surgeries. Key Responsibilities: ● Patient Coordination: Act as the primary point of contact, guiding patients through their treatment journey with clear and empathetic communication. ● Consultation Management: Schedule and coordinate appointments, diagnostics, and hospital visits with doctors and facilities under Narayana Health. ● Medical Case Handling: Understand patient requirements and align them with the appropriate department, doctor, or treatment plan. ● Pre & Post-Surgery Support: Assist with pre-surgery preparations and ensure timely post-operative follow-ups and care coordination. ● Inbound & Outbound Calls: Manage patient interactions for follow-ups, updates, and overall case coordination. ● CRM & Coordination: Maintain accurate patient records and collaborate with hospital teams and internal stakeholders for seamless case management. Skills we seek: ● Communication & Patient Handling: Strong verbal skills with a patient-first, empathetic approach. ● Coordination & Multitasking: Ability to manage multiple cases, schedules, and follow-ups efficiently in a fast-paced environment. ● Basic Medical & Tech Understanding: Familiarity with medical terminology along with comfort using CRM tools and systems. About Hexa Health: At HexaHealth, we are building a platform that will help users choose the right hospital/surgeon for their surgical procedure. We are working towards building India's largest hospital network, and we will ensure a hassle-free experience for the patient at the hospital.