Field Credit Officer-MB and AB

Job description

• POSITION DESCRIPTION JOB TITLE : Field Credit Officer – MB & AB GRADE : DM-II DEPARTMENT : Credit LOCATION : Branch SUB-DEPARTMENT : Credit – MB & AB TYPE OF POSITION : Full Time REPORTS TO : Cluster Credit Manager- MB & AB REPORTING INTO NA • ROLE PURPOSE & OBJECTIVE • The role is responsible undertaking constant pre-emptive monitoring of micro banking field operations in branches with the objective of early identification of potential operational process lapses, transactional risk, credit risk and reputational risk. • The role is accountable for making effective use of data insights and triggers to mitigate potential loss/risks emanating from branch operations. • SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE • NA • Although this position will not be directly engaged in underwriting however the risk associated to cluster will come under the purview. • Monitor the process of 4-5 branches with portfolio of 150-200 Cr. with 40,000 customers. • KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business • Visit center meeting to understand the collection and acquisition process. • Visit recent disbursed cases to understand the acquisition and disbursement process. • Visit Incremental overdue customers to check the reason for delinquency and to identify the gaps in collection and acquisition process. • Visit Non-starter/ quick mortality cases to understand the issues in the cases. • Visit NPA cases on a sample basis based on the trigger to check the collection process. • Conduct sample Group Loan House visit i.e. around 30-40 customers HV in a month. • Conduct HV / GRT certification for the branch staff. Shadow House visit along with branch staff. Shadowing with high DR HV/PD person having DR % more than the benchmark • Sample visit of the IL customers after the disbursement. • Check end use of sample high ticket size loans under group and individual loan. • Verification and investigations to be conducted based on the triggers with high disbursement centers, High NCA Centers, High delinquency centers, centers/staff with sudden increase/decrease in CE, centers of staff in notice period, centers of new staff, centers with high remittance income, centers with high non-MFI loans etc. • Post disbursement hindsight verification of Group loan and Individual loan applications / files. Check whether GL & IL files were processed as per policy & processes. • Check high rejection (GL) branches to make understand the quality of sourcing. • Sample calling to customers based on trigger as per MIS to understand feedback from customer. • Check if all the information (income, obligations, occupation, requirement etc.) is properly and accurately captured while assessing the loan for customers. • Check for the accuracy of collection of KYC documents, bureau generation, Phone number and geo location of the borrower as per the policy of the bank. • Check if the customers have been acquired from the approved areas or non-negative areas. • Monitor the disbursement process for GL and IL customers at the branch, check if the disbursement kits are handed over the customers after verifying the KYC of the customers. • Ensuring healthy portfolio through regular monitoring of the branches for the adherence of policies and processes. InternalControl • Conduct periodic review of adherence to existing credit policies/processes and provide feedback based on field insights & market insights to strengthen the policy & processes and quality customer acquisition. • Ensure accuracy with complete details while reporting the critical observations. • Highlight the issues / deviations /critical observations in the field & escalate issues to supervisor for initiating necessary action as defined in SOP for Disciplinary Proceedings. • Report observations on staff frauds, process lapses, policy lapses and capturing incorrect information as per the process. • Share observations and raise in IDM wherever required. Observations should be documented and highlighted to the concerned parties. • Report customer related issues like sub lending, loan sharing, commission agents etc. • Report on any external factors which shall impact the portfolio quality of the branches. • Prepare an action plan for the branches based on the observations on policy, process and portfolio quality. • Recommend for actions on policy and staff viz new customer acquisition, branch credit limits, House visit authority to branch staff. • High field presence with regular visit to risk branches of assigned cluster, understand the condition & recommend the corrective actions. • Find out insurance related issue, bureau dispute and cash misappropriation cases. • Check whether employee/staff is certified for PD/HV authority. • Cross check for the mandatory supervisory visits with respect to House visits and Center meeting visits have been done. • Check if the Receipt book reconciliation / verification has been conducted by business and collection team on a sample basis. • Check if the cash collected by branch and collection staff has been deposited at the branch on a sample basis. • Check if the PGK kits reconciliation has been done by the operations team as per the process on a sample basis. • Review the negative area and to recommend the area as negative based on the findings. • Audit Score of the branch is in Excellent Grade to be ensured. Customer • Coordinate with Branch team, Credit Team and Operations team. • Co-ordination with Audit and Vigilance for Identification, Investigation and Escalation of issues. • Ensure timely reporting of the observations and ensure necessary actions. • Ensure timely response to any clarifications. • Actively participate in audit closure discussions of the branch. • Staff and customers to be treated with respect during interaction and investigations. • Send all reports/MIS on time to the concerned department. Learning & Performance • Provide sugg