Front Office Executive

Job description

Role & responsibilities • Ensure smooth functioning of hotel operations and a seamless check-in &stay experience for guests • Identify gaps and conduct necessary staff training regularly • Ensure adherence to Company SOPs & compliance policies, as applicable • Generate revenue by ensuring availability of sellable rooms/inventory and driving occupancy through booking conversions • Drive guest experience, and handle escalations through stakeholder management • Conduct surprise audits (Quality/Revenue Assurance) at assigned property and submit audit reports along with resolutions, as necessary • Ensure Daybook adoption for operations management Preferred candidate profile • Excellent communication & interpersonal skills • Strong command over English and resp. regional language • Proficiency in using industry relevantsoftware and computer applications • In-depth knowledge of industry best practices, standards & safety regulation