Customer Success Coordinator

Job description

Role & responsibilities • Manage and maintain relationships with assigned homeowner accounts. • Serve as the primary point of contact for homeowner queries, concerns and requests. • Ensure timely resolution of issues while delivering exceptional customer experience. • Coordinate with internal teams to address operational, service and property-related concerns. • Build strong homeowner relationships to drive engagement and long-term retention. • Proactively monitor account health and identify opportunities to improve customer satisfaction. • Maintain accurate records of interactions, follow-ups and resolutions in CRM systems. • Support onboarding and ongoing account management activities. • Work closely with stakeholders to minimize churn and improve retention metrics. • Prepare regular reports and updates related to homeowner feedback and account performance. Preferred candidate profile • Bachelors degree in Business, Hospitality, Customer Service or a related field preferred. • 2+ years of experience in customer success, account management, customer support or hospitality operations. • Excellent verbal and written communication skills. • Strong problem-solving and conflict-resolution abilities. • Ability to manage multiple accounts and work in a fast-paced environment. • Comfortable working remotely and independently in a fast-paced 6-day work environment. • Proficiency in CRM tools and MS Office applications.